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Public Library Statistics Manual
Directional Transactions in a Typical Week
Page last modified date: 7/26/2011
A directional transaction is a direct question or guidance question. Examples: "What time is story hour?", "Where are the restrooms?" and/or "How much do you charge for the copy machine?"
Librarians can record these measures for a 1-2 week period of time twice a year. Choose times that are not unusually busy or slow. Have staff use a tally sheet to keep track of the number of questions they are asked. Another option is to keep track of this figure on a daily basis using either an electronic or print tracking sheet.
Identical values to previous year