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Library Assistant

Position

Library Assistant II

Supervision

Under the general supervision of the Library Director

Position Overview

A Library Assistant II performs professional library functions requiring general knowledge in all areas of public library services. This position focuses on shelf management, technical processing and general assistance duties. The Library Assistant II acknowledges and accepts the Library’s Code of Service, respects the Library’s confidentiality laws and maintains the integrity of the Lewistown Public Library.

Principle Job Priorities

(not all inclusive and may be modified at anytime)

General

  • Aspires to help patrons to become lifelong library users by introducing them to the wealth of library resources and enables them to use library services effectively.
  • Assists patrons in locating needed resources in all formats and provides assistance for Internet usage and computer programs within the Library.
  • Provides Reader Advisory and basic instruction for all ages, as requested, for print materials, Internet usage and computer programs.
  • Sustains the dignity of patrons by giving them correct, non-judgmental and complete responses to their informational needs. Provides help where needed and respects patron’s right to browse.
  • Interprets and applies typical library search strategies.
  • Informally assesses the community regularly to identify community needs and preferences.
  • Composes bibliographies, book reviews and press releases as requested.
  • Consults with peers on library matters, this may include staff meetings, workshops, Wired Montana listserve, other library listserves, professional gatherings and other resources.
  • Keeps current on new library materials and technologies.
  • Prepares correspondence/documentation on procedural or informational matters as needed or requested.
  • Keeps Director informed as to project progression, needs and outcomes. 
  • Collects data and compiles reports as requested.
  • Maintains and manages technological equipment (photocopier, printers, AV equipment, computers and reader/printer) requiring minimal servicing and accountability within the library, may train other staff on the use of this equipment as requested.
  • Handles monetary payments for fines, donations, ILL, etc.
  • Enforces library rules for the protection of library patrons and property.
  • Helps to maintain a neat, clean, functional and inviting library.  Provides a welcoming and safe atmosphere.
  • Participates in circulation tasks, which may include checkouts, record keeping, opening and closing routines, reserves, sorting mail and other tasks associated with circulating materials.
  • Plans, implements and follows through with procedural and informational duties and assists with library promotion and services as assigned.
  • Assists the public, on the phone or in person, on the use, availability and status of library materials.
  • Interacts with customers and staff in a courteous and professional manner and attempts to defuse and/or resolve potentially volatile or sensitive situations to ensure quality customer service.
  • Recommends books and other materials to be purchased for the collection.
  • Performs supervisory and professional duties requiring adherence to standards of accuracy, timeliness, tact and confidentiality.
  • Participates in continuing education programs related to library services and pursues Montana Library Certification.

Current specific priorities

May be modified at anytime

Shelf Management Responsibilities

  • Shelves all library materials.
  • Scrutinizes shelf organization, arrangements and shelf maintenance in all areas of the library.
  • Informs staff of any shelving changes.
  • May oversee and/or train volunteers who dust shelves and wash books.
  • Keeps Director informed as to needs and recommendations.

Technical Processing Responsibilities   (Under supervision of Library Assistant III –Technical Services)

  • Prepares library materials for processing and makes them shelf ready.
  • Reviews and repairs questionable quality or broken audio and visual cassettes.
  • Maintains library materials, i.e. mending and repairs
  • De-processes discarded library materials.

Other Assigned Duties may include:

  • Serving as a backup person for youth services and circulation.
  • Assisting with Youth Services activities and programs.
  • Assisting with Outreach programs.
  • Simple maintenance and manual tasks.
  • Managing and preparing library displays.
  • Managing the pet animals needs and care.
  • Other duties as assigned.

Supervision

Under general supervision of the Library Director, but may be directed in certain tasks by other library staff.  

Responsiblity for Work of Others

May oversee volunteers or community workers as appropriate.

Knowledge, Skills and Abilities

High School diploma or GED is required. Some college coursework is preferred. Two years of library experience is required. A desire to work with the public is essential.  Computer knowledge and skills is essential. A basic knowledge of MARC and ACCR2 is preferred. Must know how to use Online Public Access Catalog, electronic resources and other information technology sources to meet typical library needs; must be able to answer general reference questions with authority and tenacity to meet patron needs or feel comfortable referring to another Library Assistant. A working knowledge of office procedures is desirable. 

The position requires a commitment to service excellence; the ability to see the big picture of the Library; the ability to work well with others in a team; the ability to provide leadership and plan, prioritize and focus on what is critical; commitment to lifelong learning; recognition of the value of professional networking; and the ability to remain flexible and positive in a time of continuing change.

Working Conditions and Physical Demands

Physical requirements include ability to move around the facility, walk, sit, bend, climb, kneel, stoop, carry and stoop; Ability to use hand and finger motion with enough manual dexterity to use computers and handle library items; Lift up to 25#, or greater with assistance; and perform other efforts as identified with normal library work; must have the ability to communicate with patrons effectively; having the ability to talk with clarity and be able to listen to patrons accurately; Must have specific vision abilities (adjusted) that include close and distance vision with good depth perception; reasonable accommodations may be available; Typing ability and computer skills are essential.

Duties are performed in surroundings where undesirable physical conditions and hazards are minor and controllable.