Montana State Library

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Support

Introduction

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required.

	Open A New Ticket Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, click the link provided in the response email or click “Check Ticket Status” below and login with your email address and ticket number.
	Open a Remote Support Session Initiate a Remote Desktop Support session with an MSC staff person. Save the file (mscSupport3131.exe) to your local Desktop. Run the application. Click on the "Show My PC Now" button. Share Password with MSC Staff to start session.
	Open a Chat Session Chat with an MSC staff person. Handy if you phone doesn't reach your computer! Call or email the MSC Support Staff to initiate a chat session. We can also share files and remotely view your PC while in a Chat session.
	Check Ticket Status We provide archives and history of all your support requests complete with responses.