Support Request


If you are a library patron with a question about using certain devices or software with MontanaLibrary2Go, please check the Help Pages  before submitting a Support Request. These pages provide answers to the most common questions regarding software, hardware, policies, and procedures.

If you are unable to find the answer to your question, please return to this form, select your home library, and fill out the form as completely as possible.

Library staff with technical questions that are not answered within the above help pages should contact OverDrive via Marketplace .


Please fill out the form below as completely as possible. Fields with an asterisk (*) are required fields.
* Library
Phone #   406-XXX-XXXX
Library Card #   Max of 14 characters
* City/County   
* Email Address
If you can answer any or all of the following questions, it
will help us solve your problem as quickly as possible.
If an error message appeared, what did it say?
What is the title of the audio book you are trying to download?
What computer operating system do you use?

What Internet Browser do you use?

Is your computer behind a firewall? Either a hardware or a software firewall...

   Software Firewall
   Hardware Firewall
   No Firewall
   I don't know...
If the problem is in transferring to an MP3 Player or PDA, what Make/Model of MP3 Player or PDA are you using?

Please describe, in as much detail as possible, the nature of the problem. What were you trying to do and what went wrong.